Personal data collected

In general, you can visit our site on the Internet without having to disclose your identity and to provide personal information about you. However, when you contact our customer support (contact section), we are likely to collect:

  • your e-mail address if you send us an e-mail and / or your last name, first name, address and potentially the telephone and the fax if you send us a form;
  • the content of the messages you send us, by e-mail, by form or via our customer support chat. (We may also collect technical data about your internet connection, browser, and devices).



Embedded content from other sites

Articles on this site may include embedded content (eg videos, images, articles …). Content embedded from other sites behaves in the same way as if the visitor visited that other site.


These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have an account connected to their website.



Use and transmission of your personal data

On the basis of the execution of the contract that binds us, we use your data to provide you with our services, including:

  • ensure the completion of your reservation;
  • answer your questions to customer support;
  • detect possible bugs and maintain the stability of our service.


Based on our legitimate interest, we use your data to:

  • do marketing statistics and analysis to understand how you use our services;
  • Improve your user experience;
  • fight online fraud.



Storage times of your data

The retention period of your personal data varies according to the purpose of their collections:

  • Customer data as part of booking management is retained for three years from the end of the business relationship.
  • Data relating to the management of partners and corporate accounts (corporates) are kept for a period of five years from the date of its deletion for the sole purpose of proof.
  • Data relating to your use of the service is kept for 12 months from the activity that generated their collection.
  • The documents and accounting documents are kept for 10 years, as accounting evidence.
  • The data relating to your credit card are kept by our provider 30 days after the checkout of the customer. The cryptogram of your credit card is not stored.
  • The data likely to be the object of a judicial requisition (data of connection, identity, contact details) are kept 12 months from their collection.



The rights you have on your data

In accordance with the regulations on personal data, including the law n ° 78-17 of January 6, 1978, modified by the Law n ° 2002-801 of August 6, 2004 known as law “Informatique et Libertés” and the European regulation on Data Protection n ° 2016/670, called “RGPD”, you have the following rights concerning your personal data:

  • Access: This is your right to obtain confirmation that your data is being processed or not, and if so, to access this data.
  • Correction: this is your right to obtain, as soon as possible, that your inaccurate data are rectified, and that your incomplete data are completed. You can, at any time, change the personal data on the “My Info” tab of your customer area, or write to the Contact Hotel Headquarters for the hoteliers members.
  • Deletion / Erasure: This is your right to obtain, as soon as possible, the erasure of your data.
  • Limitation: this is your right to obtain limitation of treatment when you object, when you dispute the accuracy of your data, when you think that their treatment is unlawful, or when you need it for the finding , exercising or defending your rights in court.
  • Opposition: this is your right to oppose at any time the processing of your data by Contact Hotel, when it is necessary for the purposes of the legitimate interests of Contact Hotel. You can also object to treatment being done for prospecting purposes.
  • Portability: This is your right to receive your data in a structured, commonly used, machine-readable and interoperable format, and transmit it to another controller without hindering it.
  • You have the right to lodge a claim with a supervisory authority.
  • You have the right to give instructions on the fate of your personal data in the event of death.



Contact informations

If you have any questions regarding this Privacy Policy or any request for your personal data, you may contact our Data Protection Officer:

  • By e-mail to:
  • By using this online form:
  • By sending a letter to the following address: Les Pins Blancs – 2469, route de Draguignan – 83490 LE MUY



How we protect your data

We protect your information using physical, electronic and administrative security measures.

Our partner in charge of reservation management is certified by the data security standards applicable to the payment card industry.



Additional Information

ISCHEN EXPLOITATION, Limited liability company (single-member company), share capital 10000€00.

837 643 485 00019 RCS Fréjus, code APE 5510Z – Intra-community VAT : FR64 837 643 485.

Authorizing authority to exercise when necessary: Tribunal de commerce de Fréjus – 272 boulevard Jean-Jaurès – 83600 Fréjus.

Publication Director: Arnaud Barriol.

Host: OVH.